Questions about a payment? Start with your portal record.
Payment requests, invoices and submitted payment proof are recorded against the relevant application for review.
Refund requests
Any refund eligibility is assessed according to the applicable charge, payment status, service provided, lender or partner terms and relevant law. A payment does not guarantee a loan approval or disbursal.
How to request a review
Open your customer portal and keep your invoice, UTR and payment slip available.Contact support with your application number and payment reference.Our team will review the record and share the appropriate next step.
Important note
Only payments shown in the customer portal and associated with your application can be reviewed through this process.